A New York Times article today highlights the perennial misunderstanding embedded in how transit agencies typically measure on-time performance.
By official accounts, 2009 was a banner year for the commuter railroads that serve New York City. Of all the trains that ran last year, the railroads said, nearly 96 percent were on time — one of the best performances since they began keeping records.
But the reality, as nearly any rider would tell you, can be considerably different, and vastly more frustrating. Continue Reading →