Archive | 2012

paris: “the bus stop of the future”

Now that Paris has bus lanes on almost every boulevard, we can expect their transit agencies to continue investing and innovating around their frequent and popular bus services.  Today we get "the bus stop of the future," where designer Marc Aurel has packed in every convenience that will fit in the space, plus a few more.

Paris station de bus du futur 1
Paris station de bus du futur

 

 

 

 

 

 

 

 

Yes, it's still a bus shelter, but the idea is to make it both more useful and more of a social space.  People may come here for a range of things other than catching the bus, so that social interaction and the life of the street intermix with waiting to produce a more vibrant, interesting, and safe environment.  It's the same principle by which transferring passengers can help activate civic squaresFrom Bati-journal (my rough translation):

This experimental station at boulevard Diderot is not just a place to wait for a bus. Covering an area of ​​80 m2, it was designed as a multi-purpose public space … .  Here you can buy a bus ticket, get information about the neighborhood, have a coffee, borrow a book, play music, recharge a phone, buy a meal to take away, rent an electric bike, stay warm while eating a sandwich, or set up a bag on a shelf to do your makeup.  Variable light adjusts for day and night conditions. This project will also be the first urban test of materials and technological innovations … such as ceramic furniture invented by Marc Aurel, and a sound design integrated into the fabric of furniture …

I'm disappointed they didn't include an art gallery with some durable lendings from the Louvre, on the model of Louvre-Rivoli station

But seriously:  This is what a major bus stop or station might look like if you really, really valued buses, and also value the principle that uses of the street should be intermixed so that they contribute activation, interest, and safety to one another. 

vancouver publishes frequent network map

The Wayfinding team at Vancouver's TransLink has finally unveiled their new network map, with Frequent Network designations.  In this case … orange:

Vanc freq netk slice

Download the whole thing here: regional transit map

The term "FTN" (Frequent Transit Network) also appears on the map here and there.  This term has already been used for several years in TransLink policymaking.  In fact, four years ago in Transport 2040 TransLink committed to this goal:

The majority of jobs and housing in the region are located along the Frequent Transit Network (frequent, reliable services on designated corridors throughout the day, every day).

Now, finally, the public can see it too!  Disclosure: I had a review-and-comment role in a few stages of this process, but it's definitely TransLink's work, led by their excellent Wayfinding team.

shock-shifting to transit, but not back

When some disruption or unusual event causes people to shift from driving to transit, many never shift back.  Ezra Klein  Brad Plumer reviews the evidence in the Washington Post. 

He's talking mostly about shifts caused by gas price shocks, but something similar happens in response to major disruptive events.  For example, the 2010 Olympic Winter Games in Vancouver caused a major burst in ridership — obviously a mix of Olympic visitors and residents who were trying to avoid Olympic traffic.  But ridership never dropped to pre-games levels, and in fact, 2011 ridership was higher than 2010, despite the huge influx of Olympic visitors in 2010.

Klein goes on to lament that the very fuel price volatility that affects transit ridership also affects transit's funding, since federal funding is based on fuel taxes so they drop when fuel use drops.  Unfortunately, US local operating funding (which is the real crux of the matter) is even more volatile, depending typically on payroll or sales taxes.  Loss of a job equals a drop in payroll taxes, and causes drops in spending shortly afterward.  

I wonder if we'll eventually create something like a property tax surcharge that captures some of the benefits of transit to a location — possibly based on some future, vastly more objective Transit Score or index of transit access.  Road funding could work the same way, but tending to fall more on the properties that benefit least from transit, since higher road use correlates to lower transit use.  Property taxes (inevitably passed through to renters) are the least volatile funding source around, and if you want your transit agency to work on real service improvement, instead of endless cycles of cuts, adds, and cuts, we'll have to find our way to a more stable funding solution.

ever wanted to be that sexy voice on the train?

I certainly did, maybe still do.  Last week, the Washington Post's "Dr Gridlock" asked readers to call in to record their rendering of the following sentence:

“Next station L’Enfant Plaza. Transfer to the Orange and Blue lines. Doors open on the right.”

An odd choice for an audition text, since it raises all these American anxieties about Frenchness, manifested in the endless question of how frenchly to pronounce French names …

dissent of the week: uk bus policy and “profitability”

In a recent guest post, Peter Brown praised the Tyne and Wear (greater Newcastle) region in the UK for seeking to regain government powers of integrated planning.  The new paradigm is what the Brits call a "contract scheme" in which the government controls planning and operators provide service under contract with government.  This is pretty much how privatized operations work in North America.  The rider's is a customer of the government agency, the government agency is the customer of the bus operating company.  Each link has accountability; operating companies are accountable to their government purchasers, while government is democratically accountable to voters.

UK reader John Smith responds:

Bus operators in North East England have formed the North East Bus Operators' Association to vigorously oppose the imposition of a contract scheme in Tyne and Wear. They are working together with Nexus on a Voluntary Partnership Agreement (VPA), which will provide much of the benefits of a contract scheme without the 'unintended consequence' of transferring the financial responsibility to the public sector, particularly at a time when local authority finances are under increasing pressure. You can read about it here.

Commeter Peter Laws also responded enthusiastically to the fact that 90% of bus miles outside of London run without subsidy.  

Not so fast.  While it's obviously desirable to reduce subsidy/bus, is the purpose of this savings to be able to afford more buses?  Or is it just to avoid spending money on bus service?

The problem with aiming zero-subsidy service is it usually implies zero public control.  Government is shrivelled to the role of a "regulator," with the implication that, as in safety regulation, government can enforce laws but not direct the provision of service to serve larger public ends.

Government, especially local government, has entirely valid interests that are served by operating public transit services.  These include not just social service needs, but also a desire to support its urban development intent, or, as in Oxford, a need to organize service so that it uses scarce street space more effectively.  The old privatization paradigm made it almost impossible to address these needs.  For example, Oxford's effort to get the two bus operators to co-operate on using street space more efficiently would have been impossible, because any such co-operation was considered collusion. (Legislation under the last Labour government finally made it possible.)

Co-ordination of land use and transit, too, was impossible under the old regime, except insofar as an operating company considered it to be in their financial interest.  There was no way for government to mandate such co-operation.

Or consider the great problem of frequency.  One way you minimize subsidy or maximize profit is to run as little service as possible to serve as many riders as possible, just as the US airlines are doing, for example.  Thus, a private operator tends to be happy with a much lower level of service than a public transport authority or local government or local population want, and would pay for.  

This is especially important when a Frequent Network is at stake.  There may be large network effects, with long term importance to city form and sustainability outcomes, that arise from running a service more frequently than its break-even point, but it is fiendishly hard to do this even by subsidizing the operator to do it, because you are then declaring certain trips of a line to be "profitable" and others "subsidized." In fact, because people respond so much to frequency and span, ridership among trips on a route is thoroughly interdependent, so you cannot declare ridership on a trip to be solely the result of that trip's existence.  As a result, any separation between "profitable" vs "subsidized" trips on a route becomes an unmeasurable fiction.

So it's hard.  I think the American privatization model (transit agency controls planning, hires operators just for operations and maintenance) enables much clearer democratic conversations about the nexus between public transport and public goods.  But I understand why bus operating companies in the UK-influenced world often don't like that outcome, and why people whose main goal is to not spend money on transit don't like it either.

tweet-analysis for transit agencies, and more on positive feedback

A group of researchers studied tweets emerging from Chicago rail transit passengers, plotting them by time of day and correlating them with disruption events on the network.  Emily Badger at The Atlantic has the story.  A key insight:

Bus and train agencies generally gauge how riders feel about them the old-fashioned way, with surveys and focus groups. What if, instead of politely asking people if they find their morning commutes safe, sanitary and efficient, agencies tapped into the raw and unscripted assessments we all love to broadcast from our smart phones? (Case in point: I may have tweet-whined this morning from inside the Washington Metro system: "Why will it take 8 1/2 months to replace the escalators at the Dupont Metro?")

A group of researchers at Purdue suspected agencies could learn a lot about rider satisfaction by doing this (oh yeah, and all this data is free!).

Unfortunately, the results also picked up on my theme from last week:

[Samuil] Hasan, a Ph.D. candidate at Purdue, presented these findings Tuesday to a riveted room at the annual Transportation Research Board conference in Washington. Noticeably absent from his charts were the moments when everyone seemed to be tweeting wild praise for the Chicago Transit Authority.

"The most interesting thing we found is that transit riders do not give any positive sentiment at a particular time. They only give negative sentiment," he said. Now, this may seem depressing if you work for one of these agencies. "But that’s not very disappointing," Hasan said, "because we found that the lack of negative sentiment is basically what transit authorities should look for. If there’s no negative sentiment at any given time, that means that things are running smoothly."

That may be partly true of operational disruptions, but Hasan seems unaware of the role of positive feedback in encouraging good work by operations employees.

In many other areas of transit agency activity, the absence of positive feedback is unequivocally a problem.  In operations, "smooth running" is the goal, which menas that change is usually the enemy.  But network planning, for example, is about creative change that solves problems and improves the relevance of the service.  Almost everybody, deep down, feels some entitlement to the status quo, so negative feedback on a change proposal is inevitable no matter how good the plan is.  

When a transit agency is trying to do something new, and good — whether in network planning, infrastructure, wayfinding, marketing, communications, or whatever — you should assume they're getting lots of negative feedback from people who just want nothing to change.  That means your positive feedback really matters.

guest post: peter brown on the decline of u.k. privatization of transit

Peter Brown is a lifelong UK transit enthusiast (and an HT reader from the earliest days).   He is a member of the Light Rail Transit Association (LRTA), and a former volunteer tram driver at Seaton Tramway, Devon, England.

Twenty six years after the Thatcher government deregulated local bus services in the UK (outside London and Northern Ireland), the calls for some form of re-regulation persist.  

The latest issue is the stated ambition of the Tyne and Wear Passenger Transport Executive (PTE), which today calls itself 'Nexus,' to restore government control of planning and management for the bus system in the Newcastle-upon-Tyne/Gateshead/Sunderland conurbation.  This is significant because for a few years in the 1980s this authority operated the UK's only example of an integrated transport system on a par with European best practise — a system that was destroyed by the Thatcher government.

Img_10384In the early 1980s, the Tyne and Wear PTE directly operated a large bus system which was formed by the takeover of the former municipal fleets of Newcastle, Gateshead, and Sunderland, and also built and operated the LRT system (The Metro).  During the short life of this integrated system it was possible to travel between any two points on a single ticket by bus, local train, Metro, and ferry services. The bus system was redesigned to feed into the metro at purpose built interchanges for journeys into central Newcastle, thus reducing bus movements across the heavily congested Tyne bridges.  
 
Unfortunately the Thatcher Government deregulation of bus services destroyed this integrated network.  Deregulation swept away a regulated system that had existed in the UK since the 1930s. It meant that bus companies (referred to as ‘Operators’ in the UK) had to self financing through the fare box. Blanket subsidies and any form of network co-ordination (or what Americans would call "integrated network planning") were terminated.  In short, it became illegal to think of transit as a public resource, integrated with the city, and managed for greatest possible efficiency and usefulness.

Instead, the ideal became competition.  Bus operators could operate "commercial" (non-subsidised) networks anywhere, and the role of local government became to purchase subsidized services wherever more service was desired.  Integrated transit features that many cities take for granted — including citywide fare systems, lines that aim to connect with one another, and rational management of limited resources, became effectively impossible.  
 
Yet if the goal was competition, the system failed.  As in most of the UK today, there is very little direct on-the-road competition between the three bus companies in Tyne and Wear.  Instead, each company has settled into a "territory" in which the lack of competition is the key to profitability.  Passenger journeys starting in one operator's territory that finish in another's require the passenger to change buses and pay twice. Nexus is no longer happy about this and wants to take over the commercial networks and purchase operations from the bus companies – this is known as a 'Quality Contract' and there is new (as yet unused) legislation to do this. 

In short a Quality Contract would involve the suspension of deregulation within a specified area and the imposition of a tendered system whereby the transport authority would specify the network, fares, frequencies etc. As urban bus operation outside London is a profitable activity (nationally approximately 90% of bus mileage requires no direct revenue support) the proponents of Quality Contracts believe that massive subsidies would not be required.  
 
In order to bring about a Quality Contract several conditions must be satisfied, with an independent board to adjudicate. The promoters would have to prove that the new system would:

  • have a positive impact on the use of bus services
  • will be of benefit to users of bus services by improving quality
  • will contribute to the implementation of the local transport policies
  • achieve all the above in an economic, efficient and effective manner.

 All the above leave lots of room for argument against them, and since the commercial operators would in effect have their businesses sequestrated without compensation it is likely they will use the legal process in full, including the European Court of Human Rights.
 
The alternative approach for a local transport authority to increase its influence in the provision of bus services is the 'Statutory Quality Partnership' as demonstrated in Oxford last year using powers from the 2008 Transport Act. 
 
The 2008 Act expands the terms of the previous voluntary Quality Partnership model to allow a LTA [Local Transport Authority — the tier of local government responsible for transport] to specify requirements as to frequencies, timings or maximum fares as part of the standard of service to be provided under a scheme, in addition to quality standards. But it also provides important safeguards to ensure that unrealistic conditions are not imposed on operators, and that their legitimate right to a fair commercial rate of return on their investment is not undermined. The process by which an operator can object to particular standards included in a scheme relating to frequencies, timings or maximum fares, is an important feature of this. But at the same time it places a responsibility on them to justify the grounds for their objection, thus minimising the scope for vexatious or frivolous objections.

In the context of Oxford, where such a scheme was implemented last year, there is no history of municipal bus operation. This could account for the partnership approach being more acceptable to that LTA.

Photo: Simon Billis 

yikes!

Tomorrow's my 50th birthday, and today I just made an accepted offer on a house in Portland.  A bit to digest, so we'll be dark here for a couple of days!  Coming soon: posts on Tel Aviv and on British de-regulation …