Author Archive | Jarrett

Why the Media Fixation on “Transit is Failing” Stories?

Recently, I took issue with the Los Angeles Times for telling a  “ridership is falling” story, even as they published a chart that cast doubt on that claim.

Now here comes the same distortion in Silicon Valley’s San Jose Mercury News.  Look at the chart:

20160415_101955_SJM-VTA-0418-90_300

The chart title contradicts the chart.  The transit agency’s ridership has not been in any serious decline since 2005.  The truth is that it fell steeply from 2000 to 2005, and had a small drop in ’09-10 related to the financial crisis and related service cuts.  Otherwise, ridership has been tracking pretty well with population.

Now, here’s how the Mercury News spins it:

Staggering drop in VTA bus ridership may signal dramatic changes

Despite a Santa Clara Valley population and jobs boom, ridership on buses and light-rail trains has dropped a staggering 23 percent since 2001, forcing the Valley Transportation Authority to consider its biggest shake-up ever in transit service.

 The decline comes as new BART service into the South Bay is projected to spill 23,000 more transit riders into the VTA region next year.
As their own chart shows, ridership is down since 2000 but up since 2005.  The Mercury News is just playing the old arbitrary starting year game.  If you want to tell a story about ridership collapse, just pick a high starting year for your comparison.  If you want to tell a story about ridership soaring, pick a low starting year.  Both kinds of stories are bogus.

From this silliness, the article above spins vast webs of misinformation. Notice how you’re supposed to conclude …

  • … that VTA is in a crisis today.  No, VTA was in crisis 10-15 years ago, and had a bad year during the financial crisis, when everyone else did, too.
  • … that VTA is falling behind recent growth in population and jobs.  Again, just look at the chart!
  • … that VTA’s supposed crisis is some kind of failure to meet the opportunity presented  by the BART extension.  No: The BART extension is happening now, the “crisis” happened over a decade ago.
  • … that a ridership “crisis” is forcing VTA’s hand.  Yes, ridership is lower than we want it to be, but that’s not because of a “crisis.”  It’s because ambitions for public transit are rising as it becomes clear to more people that cars are incapable of serving the region’s growth.

When we look at this piece together with Laura Nelson’s recent Los Angeles Times piece, then, the only interesting question is this: Why are newspapers so desperate to tell “transit in crisis” stories?

Why is this story what everyone supposedly wants to hear? Why do we see this hysterical spin over and over, even when the very same article contains a chart telling a different story?

There’s no doubt that the San Jose / Silicon Valley transit system isn’t what citizens want it to be.  That’s why we’re working with the agency.  But the issue is not that these agencies are in crisis; it’s that citizens’ expectations of them are higher than they have been in the past.  Most transit staffers I know, including those at VTA, spend all their time looking for ways to meet those higher expectations.

But if you wonder why transit agencies can sometimes seem defensive, imagine how you would feel if everything you did was slammed in the media using simple distortions like the arbitrary starting year.  Would you remain cheerful, open-minded, and ready to take risks for a better world?

 

Chart: San Jose Mercury News, from a chart in our own Choices Report, which is downloadable at the bottom of this page.

Yekaterinburg: Rethinking Transit in a Russian City

Tramvaj_i_Avtobus_Ekb

Last year, I got an inquiry from Russia’s fourth largest city, Yekaterinburg, about helping them rethink their transit system.  An excellent local NGO called Gorod.pro put the project together, and after the usual struggles over visas and insurance, I’m off to Yekaterinburg next week to work with City and foundation staff on new options for network design.  If you read Russian, you can follow along on the project page.

We’ve laid out an initial analysis of the system in our Choices Report, which is now public.  You can download it here: English.  Russian.

Yekaterinburg has several transit networks, which is not necessarily better than having one.  There’s a metro, a tram network, a trolleybus network, a local bus network, and a range of small-bus products, and they mostly look like they’ve been designed separately, rather than working together.  There’s an emphasis on low-frequency direct services rather than high-frequency connective services, so that’s a trade-off we’ll explore.

One key thing we did was to draw what may be the first map that shows all the transit services.  You can find it in the report, but here’s a slice.  The colors here mean frequency (red is 15 or better, green is 30 or better, green is 60 or better).  The number symbols distinguish the technologies.

yek slice

We think maybe this could be simpler.

And of course, when you have a lot of infrequent lines piled up on the same long segments, it means you could afford more frequent lines if you combined them.

But it’s all about trade-offs.  I ask the questions but the locals answer them.  We’re happy to see people downloading and reading our Choices Report, and I’m looking forward to great conversations (in simultaneous translation) over the next two weeks.

 

 

 

 

Job in the Sun: Senior Planner / Scheduler for Palm Beach County Transit

Just got home from a great trip to Palm Beach County, Florida, where I sampled the famous walkability of West Palm Beach (and Palm Beach) and had a series of workshops and public events with PalmTran, the local transit agency.

PalmTran is at that point where it needs strong planning leadership.  They will have Senior Planner / Scheduler position open in May.  This job needs someone with a track record of finding efficiency in schedules and routes, managing difficult data sources, thinking geometrically about network structure, and leading a planning team.  $90,ooo/year.

Palm Beach County is the geographically largest county in the eastern US, with an interesting mix of vibrant coastal cities, barrier island cities, typical postwar suburbia, and rural Everglades communities.  Many of its key cities are serious about walkable urbanism — West Palm Beach is the most famous, but many others are making the effort.

If you’re interested, please watch the website at palmtran.org and email an application to [email protected]

The Best of April 1 Transit News (ongoing)

Self Driving Cars Likely to Restore 70% of Lost Faith in Humanity.  (Planetizen)

Google Netherlands (who else?) Invents the Driverless Bicycle  (Excellent YouTube Video of Dutch people being adorable as usual.)

With typical tech-bro grandiosity, inventors promise that Duck Rapid transit will abolish that old fashioned subway system in Washington DC.  (Greater Greater Washington).

Community Transit (Everett, WA) will celebrate 40th Annversary by running its 1976 network on October 4.  Helpful diagram:

Oct 4 routing map

I’ll add more as the day progresses.  Send links to your favorites.

 

 

Some Common Transit Analysis Mistakes

There’s more data than ever, so there are more ways than ever to draw brightly colored maps of supposed transit facts.  But that means it’s also easier than ever to take common types of confusion about transit and make them look like the outcomes of analysis.  Your results will always reflect your assumptions, and a lot of transit analysis is still built on common mistakes that are completely obvious if you stop to think about them.

Case in point today, US Department of Transportation wants to undertake a National Transit Map project.  This seems to mean drawing all the nation’s transit data feeds into a national database, which is certainly a good thing. But everything depends on the assumptions being made, and the initial video — recommended on Twitter by its narrator, Dan Morgan of USDOT — is not encouraging.  The big mistakes can all be found in a 3-minute stretch starting at 5:00.  Here’s the video.

The three big mistakes are:

  1. Implicitly confusing land area with population in visual representations.  Starting at 5:00, the video presents a map of intercity access by car and train.  The “discovery” from this analysis is that Amtrak doesn’t stop for several hundred miles as it crosses West Texas.  It looks like a gap on the map, but it’s not a gap in reality because there are almost no people there.  Of course, people draw maps like this all the time (we’ll see a lot of them during election season) but good analysis provides some visual cue to caution the viewer that land area, which is what jumps out on maps, has nothing to do with people.  For example, this map could have been superimposed on a map of population density.Screen Shot 2016-03-31 at 9.30.15 AM
  2. Assuming that having transit nearby is more important than transit being useful or liberating.   At 6:00 we see a map of the part of Salt Lake City in walking distance to transit, showing obvious gaps.Screen Shot 2016-03-31 at 9.32.47 AMThis makes the previous mistake (there’s no indication of whether anyone lives or works in those gaps) but more importantly, it gives the impression that the primary problem with transit is that it doesn’t cover more area.   In actual transit systems with fixed budgets, the area you cover will be inversely related to the frequency, speed, and reliability you can offer, which means that a transit agency that spreads itself thin tends to offer services that are useless to almost everyone.  This geometric fact is the basis of the ridership-coverage tradeoff problem.  When we see analyses that imply that transit’s problem is that it doesn’t go enough places, we need to recognize this as implying an advocacy of coverage over ridership, and more generally an advocacy of spreading service so thin that none of it is useful to most people’s lives.
  3. Focusing on peak hour service when discussing the access needs of poor people, even though most low-income people need to travel at all times of the day, evening and weekend.   Starting at 6:55, we get an analysis that identifies poor people who do not have good access to rush hour transit.  Poor people are rarely rush-hour commuters and they go many places other than the downtowns on which most peak service focuses.

I’m sure the analysts behind these examples thought that they were simplifying in a useful way.  In my consulting work we simplify all the time.  But we are careful to simplify in the direction of clarity about reality, rather than in the direction of helping people feel good about their often-false assumptions.  The simplifications in this video — and of so much transit analysis still — are of the latter kind.

 

My New Article on Transit’s Space Efficiency

You may have seen my recent Washington Post piece on why fixed route transit will always be essential.  Here’s my deeper dive for the Southern California Association of Governments Vision 2040 report.  It focuses more specifically on how a focus on geometry can help us be smarter about prediction.  Most important paragraph:

If you can recognize a problem as geometric — such as the need to use space efficiently in cities – you can become a smarter consumer of predictions. Cities will always have relatively little space per person, so no matter what technologies we invent, the amount of space that things take will always matter, and we’ll have to use that space wisely.

How International is Human Transit?

While I live in the US now, we’ve always had an international readership, and I’m happy to say that this is more true that ever, as you can see in the table below.  In per-capita readership over the last year, the US ranks fifth, after four other countries that I’ve worked in extensively: Iceland, New Zealand, Canada, and Australia.  (The last two are also countries I’ve lived in.)

New Zealand has led these rankings for years, but Iceland’s population is so small that it wasn’t hard for it to take first place once I started working there last year.

Among developing countries, Malaysia just grazes the top 20 and the highest-ranking is Trinidad and Tobago, though given the small population, that could have been one avid reader checking every post.  Hey, if you read this blog in Trinidad and Tobago, say hi!  I don’t know who you are yet!

Per Capita Readership of Human Transit Blog, year ending 28 March 2016

Annual SessionsPop 1000sSessions/1k pop
Iceland6043331.814
New Zealand67994,6751.454
Canada4679236,0481.298
Australia2842224,0391.182
USA211769323,1370.655
Singapore35595,5350.643
Finland23255,4910.423
Ireland14714,6350.317
UK1948565,0970.299
Israel25068,4760.296
Sweden27599,8580.280
Hong Kong19517,3240.266
Trinidad/Tobago2601,3500.193
Netherlands303517,0010.179
Switzerland11808,3060.142
Belgium157011,3120.139
France608464,5290.094
Germany693481,4590.085
Malaysia237830,9010.077
Spain211246,4230.045

“This Is Our Reality”: Pushing Back on Abuse of Transit Staffs

Last week, Taylor Huckaby was manning the Twitter feed at San Francisco’s regional rapid transit agency,  BART, during a tough morning.  Mysterious electrical faults were causing cascading delays, and Twitter boiled over with rage.  Suddenly, Huckaby started tweeting in ways that got attention.bart tweets

Quite deservedly, this and 57 similar tweets went viral, even making it to the New York Times.  Vox, one of the more transit savvy of US national media outlets, got it right:  BART “stopped being polite and got real.

Inspired by Huckaby, let me put this more generally:  Politeness and deference are always the first impulse of transit staffs dealing with the public, but sometimes politeness turns into a habit of apologizing for everything and anything, and at that point, staff is consenting to abuse.  Few public servants take as much public abuse as transit agency staffs do, almost always because of problems that are out of their control.

Imagine Huckaby’s position.  His job is to communicate on BART’s behalf, but because of decades of decisions by past leaders (regional, state and national, not just at BART), his beloved transit system is betraying its customers.  It’s certainly not Huckaby’s fault.  In fact, he understands the issues well enough to know that it’s probably not the fault of anyone working at BART today.

In this situation, the usual vague apologies would amount to misleading the public.  Huckaby deserves his heroic moment, because he did exactly what transit agencies need to do: Find the courage to say the truth, because while people will yell at you when you do, nothing will ever improve if you don’t.  But don’t let me make that sound easy; it’s not.

Some of the early coverage, including that Vox piece, gave the impression that Huckaby had just snapped, “lost it,” gone rogue, but Huckaby has now spoken up to justify his comments, stand up for transit staffs, and properly blame some of BART’s problems on a broader US tradition of infrastructural neglect.  BART management seems to have his back, and Los Angeles Metro tweeted this great video snippet, suggesting that they do too.

Mad at how bad your transit service is?  Maybe the problem is with people and cultures at the agency now, but maybe it’s because of decisions made at higher levels — regional, state, and federal — often outside the agency.  It’s easier if all those people if the frontline staff takes the blame, and are trained to just apologize all day.  But that never solves the problem, and what’s more, it’s abuse.

South Florida: Speaking on March 24

On March 24 at 1:30 PM I’ll be doing a presentation to the board of the Palm Beach County transit agency, PalmTran.  Conveniently, it’s in Boca Raton at the south end of the county, so it’s not too far from Fort Lauderdale or, for the truly motivated, from Miami.  palm-tran-logo_11224448

This is part of a new network review initiative from the new Executive Director, Clinton B. Forbes.  Obviously the presentation will touch on Palm Beach County examples, but much of it will be of general interest.

It’s unusual to have a board meeting noticed as a public event, but PalmTran is encouraging one and all to come.  It’s from 1:30 to 3:00 PM at the Boca Raton Municipal Building, 6500 Congress Avenue in Boca Raton.  The contact for further info is Steve Anderson, [email protected].  No RSVP appears to be required.