Author Archive | Jarrett

san francisco: frequent network map refined

Posted on November 4, 2011 in Branding, Frequent Networks, Maps, San Francisco

SF Cityscape has done a refinement of their excellent frequent network map for San Francisco, one that highlights the basic structure of the network that's useful for impatient people at all times of day. You can download the full GIF and or PDF here. A slice:

The map is so cool that I feel liberated to nitpick. Some other basic principles for maps of this type, worth considering:

Limited stop service (numbers with an L suffix in San Francisco) is substantially faster than local-stop, so I think it deserves its own color, possibly shading gradually to the local color when the limited segment ends, as 71L does west of Masonic. A separate color would also clue in the viewer that those lines stop only at the points indicated, while locals stop at more stops.
To further clarify the previous point, I'd come up with a really tiny stop symbol to mark all stops on local-stop services — maybe labeling them in smaller print or not labeling them at all. This would give a visual indication of frequency of stops that would give an accurate view of relative speed. You really do not want to ride all the way across the city on Line 1, which stops every block or two. Such a notation would help the limited stop services — which really are useful for going all the way across the city — stand out more effectively.
The mapmaker has followed the transit agency's practice of marking only wheelchair-accessible stops on the surface streetcars such as N. In fact, these line stop every 2-3 blocks, so I would be inclined to mark all stops, maybe using a notation like that above. I'd also advocate separate maps highlighting issues that matter to disabled persons. (Has any transit authority published special maps or online map layers specifically for people in wheelchairs etc, as an alternative to including all this information on a main system map?)
I would also be inclined to emphasize that surface stops around a rapid transit station are indeed AT that station, so for example I would extend the Van Ness and Civic Center station bullets to encompass the adjacent bus stops rather than giving those stops separate coordinate names. This is especially important on schematic maps because the user is wary that a small space on the map might be a large distance.

But again, I can nitpick usefully only because it's a really great map!

toll roads coming on?

Posted on October 31, 2011 in Congestion Pricing, Journalism

The new US initiative to allow states to toll interstate freeways has to be good news, in the long run, for sustainable transport. The money will go for urgent repairs to those freeways, which is fine with me; the key benefit is to get drivers used to the notion of road tolling again, as it's likely impossible to achieve true decongestion pricing without something that looks like road tolls.

The initial legislation allows just three projects but they are obviously meant to demonstrate the idea and lead to wider rollout. Virginia, impressively, is proposing to toll parts of Interstate 95, probably the state's single most important artery.

At the opposite extreme, Arizona proposes to toll Interstate 15, and on that I have a question for journalists. The Los Angeles Times writes:

A proposed toll on a 30-mile stretch of Interstate 15 in Arizona is drawing opposition from neighboring Utah.
"If Arizona has been negligent in its maintenance of I-15, it should not try and foist its responsibility onto highway users or neighboring states who already pay into the system with their own tax dollars," Utah Gov. Gary R. Herbert said in a recent statement.

Arizona's Interstate 15 segment is later described as being "in the state's northwest corner," but why not state the obvious? It's not connected to the rest of the state, Arizona has no towns on it, and it's frankly a bit hard for Arizona to get to. It's the segment between Mesquite, Nevada and St. George, Utah in this image (click to sharpen):

So if a journalist can't print a map, they could at least clarify that virtually no Arizona residents use this highway, which would be enough to make the politics clear. Arizona's toll-road bid is the opposite in spirit of Virginia's, designed exclusively to soak out-of-state drivers. Given the road's location, and its irrelevance to most Arizonans, the positions of all sides are totally understandable. Would that really spoil the "conflict" that journalism supposedly needs?

we have a date: “december 5 or so”

Posted on October 28, 2011 in Meta

I just signed off on the very, very last proofs of the book. Island Press's copyeditor has advised me to expect books out by "about Dec 5 or so."

Have you read the introduction and table of contents? If not, please have a look now. I hope it will be clear that the book is unique in trying to make transit choices clear to the interested general reader, including elected officials, advocates, and professionals in related fields.

I will be based in Portland throughout Dec, Jan, Feb, Mar, but also have trips planned in that range to Auckland NZ, eastern Australia, Washington DC, Seattle, and possibly South Florida. Other trips are possible depending on honoraria etc. I'm obviously keen for opportunities to do public lectures sponsored by reasonably prominent organizations or institutions. If you know one, please let them know.

And if you've already decided you're looking forward to reading it, why not preorder? It's also on Amazon, and quite possibly your favorite book website.

the build vs. maintain problem

Posted on October 24, 2011 in US Federal Policy

A good article at Strong Towns highlights a structural problem with how the US does Federal infrastructure funding:

We can get money from Washington to build new infrastructure, but it is really difficult — if not impossible — to get money from Washington to maintain existing infrastructure.

The article explores the problem in the context of Minnesota bridges, noting that Federal funding is going forward for a bridge expected to serve 16,000 cars a day while Minnesota is unable to fund maintenance for existing bridges carrying 2.4m cars a day.

One solution has been for the Federal funder to demand evidence of a maintenance funding commitment by the state/province, but such guarantees would need to be eternal, and eternal commitments are very hard to enforce.

Canadian and Australian readers who dream of a bigger central government role in infrastructure funding, this caution is for you! Think hard about what you want to federalize. If you're going to demand federal funding for infrastructure, you might want to demand life cycle maintenance funding instead of just building things that states and provinces can't afford to maintain. Think, too, about this.

strategic minds vs physical objects

Posted on October 18, 2011 in Meta

Sunday I sliced off the very tip of my right index finger while searching for a pair of scissors in the suitcase. The doctor called it a "guillotine wound."

As a touch typist, I've been contemplating topics that might be discussed without using the letters J, H, M, N, U, and Y, but the more likely outcome is a week or two of hiatus. Send brilliant guest posts!

how do you compare to your peers? should you care?

Posted on October 11, 2011 in Auckland, Brisbane, Calgary, Edmonton, Honolulu, Melbourne, Ottawa, Portland, Seattle, Strategic Transit Planning, Sydney, Urban Structure, Vancouver, Wellington

Admit it: You've always cared, at least in secret, about how you compare to your peers: your friends, your fellow students, your graduating class, your co-workers, your generation. Well, deep down, transit authorities and city governments care too, which is why comparing a city to other similar cities always gets attention.

Sometimes peer comparisons cause complacency, especially if you choose the wrong peers. Wellington has the highest transit mode share in New Zealand, but in a country with only one other big, dense city, that obviously shouldn't imply that it's reached nirvana. Working in greater Vancouver I always have to emphasize that they are doing so well by North American standards that they have to start comparing themselves to European port cities in their size class (Glasgow, Edinburgh, Copenhagen, Helsinki, Marseilles). My general advice: If your peer comparison says you're wonderful, throw a party and revel in this for 48 hours, then look for a more motivating group of peers.

At the other extreme, nothing is more motivating than being told that you're dead last among your peers. Earlier this year I worked (through my Australian employer MRCagney under the leadership of Ian Wallis Associates) on a peer comparison study for Auckland, New Zealand, which compared Auckland's transit performance with all the five biggest Australian cities plus a selection of North American ones. Download the full report here. Remember, if you're in any of the peer cities that it uses (Wellington, Brisbane, Perth, Adelaide, Sydney, Melbourne, Edmonton, Ottawa, Calgary, Vancouver, Honolulu, Portland, Seattle) this is your peer study too! Just keep the tables and refocus the text (citing the source of course!).

More generally, the report is a good illustration of how peer comparison can work at its best, and also of the cautions that must be shouted from the sidelines once the conclusions take fire in the media, as they certainly have in Auckland. From yesterday's New Zealand Herald:

Consultants have ranked Auckland last out of 14 cities – in New Zealand, Australia, Canada and the United States – included in a benchmark study for the average number of public transport trips taken annually by its residents.
Aucklanders also pay the highest fares of any of the cities, amounting to 24c for every kilometre travelled on the average 44 public transport trips they take each year, compared with 17c in Wellington.

The rest of the article is further grim statistics, plus quotations from political leaders demanding that something be done.

I'm sympathetic to Auckland Transport in this case. Remember, a city's transit performance is mostly about the physical layout of the city and the constraints on other modes; the quality of the transit system by itself can't overcome problems in those areas. The nature of the economy also matters. Wellington is much smaller but it has much more severe chokepoints in its urban structure. In fact, all travel between the northern and southern parts of the city must go through a single chokepoint less than 1 km wide, which is also the (very dense) downtown. Wellington's economy is dominated by government, which is generally a sector disposed to use transit heavily. All of these features are hugely important in driving Wellington's mode share above Auckland's, and yet they don't include anything about the respective quality of the transit systems.

Peer comparisons also carry the false assumption that everyone wants to be the same kind of city, and is therefore working to the same kind of goals. (This attitude, taken to extreme, produces the absurdity of top ten "best cities for transit" lists.) Low mode share for transit may mean your transit system is failing, but it may mean that it's not trying for mode share, or at least that it has other objectives or constraints that prevent it from focusing on that goal. It may just mean that your city has different values. It may mean the city stikes a different balance between cycling, transit, and walking based on its own geography.

Still, service quality matters, and there's a lot that Auckland can do. I hope the city's opinion leaders are listening to Auckland Transport as well as berating it, so that they understand the real choices that must be made to move Auckland forward. If there's a real conversation, great things can be accomplished.

sydney: new perils of privatisation

Posted on October 10, 2011 in Amusing, Ferries, Sydney

From today's Sydney Morning Herald:

The company that runs Australia's immigration detention centres has made the short list to operate Sydney's ferries. Harbour City Ferries and Transit Systems are the other two bidders on the list. Security company Serco has a contract with the federal government to run Australia's detention centres, which are the subject of a parliamentary inquiry after recent protests and unrest among detainees.

Insert your own quip here.

seeking the steve jobs of transit

Posted on October 8, 2011 in General

From Rob, who appears to have long experience in the transit business:

I've often wished for a Steve Jobs of transit. Someone with a vision of how it would work if "it just worked", and the dedication to make it so. Most transit is a huge compromise in service design, operating performance and customer communications, and its biggest challenge often is the willingness of its users and fans to overlook those compromises uncritically. We accept too much that we shouldn't.
I've known people I think are like Steve Jobs; maybe not as confident or charismatic, but systems-oriented with a keen awareness of how customers experience is affected by how transit works – and I find they are rarely in charge. We put people in charge who know about management and organizations, not the ones who have a laser focus on how to produce a product that delights the customer, or at worst works as expected without [the customer] thinking too hard about it.

This is not a critique of the organizational and management expertise that transit also needs. Steve Jobs had great managers without whom his work would have been impossible. The real challenge is to form mutually respectful partnerships — and ideally friendships — between great organization managers and creative, strategic thinkers like Jobs. The key to building these winning partnerships is to accept that almost nobody is a really great manager and a really great creative strategist. The two skills can fit together like lock and key, but only if they choose not to be intimidated by each other. You have to have the confidence that your partner, by exercising his skills, isn't diminishing your very different skills. In fact, he's implicitly praising them.

These partnerships happen now and then in city planning, and often in consulting on the planning side. But is your transit agency even looking for them? Some are.

steve jobs vs. market research

Posted on October 6, 2011 in Marketing, Public Outreach

From the NYT obituary of Steve Jobs:

Mr. Jobs’s own research and intuition, not focus groups, were his guide. When asked what market research went into the iPad, Mr. Jobs replied: “None. It’s not the consumers’ job to know what they want.”

This may sound blunt and arrogant, as fast-moving minds often do, but Matt Bai expands:

In other words, while Mr. Jobs tried to understand the problems that technology could solve for his buyer, he wasn’t going to rely on the buyer to demand specific solutions, just so he could avoid ever having to take a risk. This is what’s commonly known as leading.

This point has great relevance to transit and urban planning generally. Citizens express their desires lots of ways, but few of those expressions tell planners exactly what to do. "Research," as Jobs uses the term, probably means a very broad process of perceiving what customers are actually doing, how they're responding to existing products — many other sources apart from asking them what they want. It also means relating those desires to the some sense of what's mathematically and physically possible. The synthesis of these inputs requires a certain amount of science but also a certain amount of inspiration or instinct.

You can ask a citizen anything, but the trick is to figure out if the frame of reference you're using is the one that actually matters to their decisions, and even you get only part of your answer. Often we ask questions that express the questioner's interest rather than the citizen's. (In the extreme form, this becomes push-polling.) For example, suppose we ask: "Should we build light rail or a busway here?" Well, not everyone is interested in technology-choice questions, and from those people we'll get low-commitment answers that don't mean much. Some people are happy to say "no opinion," while others feel compelled to state a view no matter how faintly they may feel about it. These vagaries of mood or temperament make a huge difference to research outcomes, especially when the question isn't stated in a way that engages what the citizen actually cares about. (In focus groups, peer pressure makes "no opinion" less of an option, but that doesn't give me any more confidence that the right question has been asked, if indeed there even is a right question.)

So I would rather ask the public big questions about what they think transit is for, and what it should be trying to do. "Do you see transit in your community as primarily a social service for people who can't drive? If so do you think it should remain in that role?" "Should transit serve every bit of the city, or focus on areas where it can carry high ridership?" "Here are five possible goals that transit could focus on; what do you think should be the prioirty among them?"

But most importantly, we in the transit business have to think, not just analytically but in a more humanistic way that's open to inspiration and flashes of insight.

Because we have to take risks, and while you can analyze risks forever, only inspiration gives you the confidence to take one.

information request: fare revenue impact of free transfers

Posted on October 5, 2011 in Connections, Transfers, Fares, Information Requests

We're looking for case studies in which:

A transit agency that had been charging for transfers (changing from one transit vehicle to another) eliminated that charge.
No other major changes happened at the same time.
A result could be measured in fare revenue, and also ridership.

If anyone's familiar with cases, or with studies of this issue, please let me know. Thanks!

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