sydney: a new frequent network diagram

As the state government that rules Sydney begins rethinking the public transport network, a new Frequent Network diagram has appeared just in time.  (For more examples of this blog's frequent network mapping campaign, see the Frequent Network category.)

Download the whole thing, which covers all of greater Sydney inside the national park ring, here.  If you work on transport in Sydney, or just want to understand how to get around spontaneously, print it and put it on your wall!  I believe this is the only diagram in existence that can help you find your way around Sydney via frequent services, or understand their current structure.  (Yes, a geographic version would be helpful; perhaps, inspired by this, somebody will draw one.)

Below is the portion covering inner-city Sydney.  That's the largest continuously dense area of the region, and the one you are most likely to know as a tourist.  The CBD and Harbour Bridge are at the northern edge of this diagram, the airport is in the south, and the beaches are in the east.

Syd 15 min

The artist is Kevin McClain, who has just moved to Seattle to join the Accessible Services section at King County Metro.  He tells me it's to be published on the Easy Transport website – a North Shore organisation devoted mostly to special-needs services.  It's odd that such an organisation has produced the most useful diagram of Sydney for people who just want to get around all day without waiting long, but that's exactly what this is.  

The maps published by the bus operators — download here – emphasise the complexity of the network by making all the routes look equally important, thus concealing patterns of frequency that would show the customer where they can move freely and easily.  In this it's like most transit maps from before the advent of frequent network mapping.  (For many great examples of frequent network mpas, see my Frequent Networks category.)  The Government deserves credit for fostering the Metrobus product, which is meant to be the future frequent backbone of the network, but there are still many frequent corridors that don't carry the Metrobus logo and M-number, so a Metrobus map is not quite a frequent network map.  The branding of Sydney services is still a work in progress.

The map reveals many issues that are hidden on the current public maps (download here).  Those maps make all the routes look equally important and thus give the impression of intimidating complexity.  

Public transport in Sydney has historically functioned in modal silos, with rail, bus, and ferry planning largely unrelated to each other and sometimes even seeing each other as competitors.  That's meant to change under the new integrated transport authority, Transport for New South Wales, which has begun thinking about all the modes together.  I hope this diagram will help them visualise the problem and conceive new solutions to it.

If you care about people who move around all day, who are inclined not to drive, but who value their freedom and won't stand for being stranded for long stretches of time, this is your public transport network.  The gaps in this network are the gaps in people's freedom.  Can Sydney do better?

hong kong metro: five transfers??

We'll be in Hong Kong Sep 9-11; remarkably, it will be my first visit.

As you'd expect, I jumped onto Google looking for hotels that would be convenient to the rail line from the airport.  Yikes!

Hk zoom in

That's the airport on the far left, on the Airport Express Line (AEL).

Hong Kong boosters, help me out here.  Is it my imagination, or am I seeing that:

  • Only three stations in the city are on the Airport line.
  • Only five additional stations can be reached in one transfer.
  • Some parts of the system (e.g. the Ma On Shan (MOL) line in the northeast) are five transfers from the Airport.

Don't airport lines, where people are hauling luggage, need to be designed so that they plug into the network with relatively few, well-designed transfers.  As readers if this blog know, zero transfers is unrealistic and sometimes you even need two to get to remote corners of the network.  But five?

Of course the answer may be that the metro doesn't want to compete for airport trips.  Are there other options I should use if I want to stay in, say, central Kowloon (three transfers!)?

So back to my travel needs.  

  • If anyone knows a fantastic quietish hotel in the <US<300/night range that is easily reached by transit, with luggage, from the airport, please let me know.  If certain transfers on this system are easier than others, so that the access is easier than it looks, let me know that too.

Comment moderation is off.  Feel free to chat among yourselves about this.

how much should agencies explain their planning thoughts?

A reader recently asked the Whatcom Transportation Authority — which covers the Bellingham, Washington area — why they didn't have service to their little airport.  (Bellingham, located just below the Canadian border on Interstate 5, has been getting new nonstops to places like Las Vegas and Honolulu, as Canadian travelers demand a lower-cost alternative to their beautiful but expensive airport, Vancouver International (YVR).)

Maureen McCarthy, WTA's manager of Community Relations and Marketing, took the time to write the following email in response, which I wanted to share because it's so respectful and cogent (and also explains, once again, why transit to airports is such a difficult issue).  

Hi ____,

We’d like to offer service to the airport, as ideally all major transportation modes would be connected via transit.  A number of factors are holding us back:

  • As you probably know, our routes are built to work as a system.  In order for people to go from route to route within the system, routes need to come together, or “pulse” [link added] through our stations.  Adding the airport to Route 50 wouldn’t allow Route 50 to meet the pulse.
  • An alternative would be to serve the airport with its own route.  This is problematic because neither the current demand to the airport, nor demand to the industrial area that surrounds it would warrant  a dedicated route.

Why doesn’t the demand to the airport warrant its own route? 

  • Canadian travelers make up a large percentage of travelers in and out of Bellingham Airport.  These would not be transit users.
  • Flights before or after our regular service hours make up a significant percentage of departures/arrivals to the airport.
  • Nearly everyone would require a transfer to reach the airport.  This would not only make for a long trip, but luggage would make this inconvenient.
  • To be viable, service to the airport would have to be frequent.   Frequent service is expensive service.
  • While airport parking or  taxi rides are expensive, neither seem cost-prohibitive enough (to the average airline passenger, that is) to cause people to seek a much less convenient alternative.  For example, I regularly ride the bus to work and for other trips.  I wouldn’t take it to the airport, however.  The bus would require a transfer and I’d be relegated to the bus schedule. Cost would be $2.  For only $8 more, I can take a taxi door-to-door, exactly when I need to go.  Many, many people would be in this same boat—requiring one or even two transfers.
  • When you consider how tough it is to motivate people to take the bus for easy trips (like to their office, once per week, with no luggage, during regular hours), it feels much more daunting to get them to consider it for a trip to the airport.  Again, we perhaps solve this by offering frequent service—like every 15 minutes, from early until late, but this would be extremely costly—drawing resources away from other routes, serving people’s everyday needs.

Again, we recognize the value of linking all modes of transportation!  And perhaps now that flights from Bellingham are more affordable (it used to be more of a luxury to travel from here), there will be greater demand for this.  In the meantime, for a system of our size to be efficient, we need to focus on the everyday needs of most people.

Would be happy to discuss further if you’re still curious.  Thanks for asking!

Maureen

Now, a big transit agency would need an enormous staff to do this kind of interactive feedback, but notice a few things:

  • Well-intentioned public ignorance about the basic geometry of transit service and demand is nearly universal, so there is an intense need for people to hear cogent and reasonable replies to their complaints.  These explanations both convey useful education and also make it harder for the complainant to decide that the agency is just stonewalling.
  • Not all agencies have someone like Maureen.  Note that although her title is Manager of Communications and Marketing, she clearly understands transit planning.  As a result, when she receives an intelligent question, she can give an intelligent response.  Unfortunately, I've met many people in the Communications/Marketing role in transit agencies who do not have this skill or training, and have not thought about the importance of communicating planning ideas.  In fact, mutual incomprehension between the planning and marketing worlds is a major source of frustration inside many transit agencies, though by no means all.
  • Fortunately, a great deal of this kind of communication could be automated.  Giant transit agencies are unlikely to employ vast sweatshops of Maureens to knock out such emails on a big-city scale, but they could publish more extensive documents with pre-prepared explanations just like the one above.  After all, Maureen's explanation is perfectly appropriate to anyone who asks the very-common question about why transit to the airport isn't better than it is.  So put that on a FAQ list on the website, offer this explanation, and share links to that page when someone asks you that question.  It doesn't need to take much staff time.  See the TransLink (metro Vancouver) Network Planning Primer as one example.  (And yes, I can help your transit agency write exactly what's needed, in an appropriate voice.)

How would your transit agency perform when asked a question like this one?  (Remember, phrase it as a question rather than a complaint, and don't express anger as you're asking the question.)  Even if the answer is automated, ask: Did I get a coherent answer to my question?  

These days, you can quickly identify customer-hating corporations because they respond to your questions with automated emails that prove to you that nobody read your question.   They brush you off with banalities and ignore what you actually asked. When United Airlines or AT&T talk like this — and they do it routinely — they're saying: "We're too big to care, we know that you're stuck with us, and it's easier for us to pretend that you're a credulous moron than to take the trouble of reading what you wrote."    

Transit agencies can't afford to take this view, especially when they get an intelligent inquiry.  United and AT&T may have accurately decided that their customers are stuck with them, but despite all the confusing talk about "transit dependent" riders, transit agencies should never assume that riders are stuck with them.  Even if some are, the frontier of the battle between transit and the car lies in the hearts of people who are open to transit and have good reasons to use it, but who are very much not stuck, and won't have any patience for an agency that assumes they are.  

That's why clear explanations of how transit agencies think is so urgently needed, right there on the website, and it's why a lot of my own work, including my entire book, is about filling this void.  The forthcoming CNU Transportation Summit in Long Beach, by the way, will be working on this very question.  It might be an exciting thing to attend.  

where was this picture taken?

Once again, Andrew Sullivan's View from Your Window contest has a transit theme, but this one looks pretty difficult:

6a00d83451c45669e201676959bde6970b-550wi

Are you an expert on tropical developing-world bus facilities?  If so, take your best guess here, right down to identifying the address of the photo source and the window it was taken from, if you can.  

logo: what do you think?

I'll leave comments unpublished on this one, but will definitely read them … Remember, consulting logos are about seeming cool, rational, reliable …

JW_Logo_Basic_8.15.12-01

will driverless cars abolish buses? (email of the month)

An emailer who wishes to remain anonymous tries to put it all together:

Your recent [Atlantic article] regarding “bus stigma”, along with the concurrent proliferation of various autonomous car posts that I’ve seen all over the web, got me thinking: I am starting to believe that a certain “technophilia” (as you put it so well) not only applies to the “rail-in-any-and-all-situations” proponents, but also to the increasing number of urbanists who have come to view the impending autonomous car future as one in which buses are replaced by Self-Driving Vehicles (SDVs), as they’ve started to regularly call them).

Case in point, this blog post [at Grush Hour].

[Grush's] opinions appear to be very similar to those of the various urban planners and urban designers I’ve met and spoken with over the past year or so.  Now keep in mind that these folks view themselves as “progressives” on the issue of the need for public transportation.  In this case, the author thinks the recent Wall Street Journal Op-Ed which espouses that rapidly developing autonomous car technology means we don’t have to build high speed rail is flawed and incorrect, and that the trip purposes of the modes and their associated distances, et cetera, are sufficiently different to mean that high speed rail will still have a place, even with SDV’s.

However, as I was reading this, the kicker came in the last part of the post (I highlighted the most pertinent portions):

The frontier benefits of the SDV will accrue during 2022-2042 as special, restricted applications such as replacing mostly-empty and oversized urban buses, expensive and poorly driven taxis and shared cars. Here is where I would like to see Winston’s call for private funding focused: urban fleets of self-driving jitneys to replace every form of motorized shared vehicle (bus, taxi, street car, shared car, vanpool) from the front door of your home or work right up to the light-rail and heavy-rail transit station and vice versa. Replace them all. Then by 2045, maybe the US Congress will be able to pass another Surface Transportation Reauthorization Bill in plenty of time to eulogize the last of the personally-operated SOVs and fix the last of the traffic signals in time to remove them all, because they will no longer be needed.

I don’t honestly know what to make of this …; it seems that people have such a “stigma” against buses that they view SDV’s as being able to replace them completely and instead we would then have an on-demand or subscription-based autonomous jitney/“Johnny Cab” system which takes you (of course) to the rail line – if it doesn’t provide for your whole trip.  To be clear, this author is not the only one I’ve read or person I’ve spoken with who believes this – rather, this rationale is what I am increasingly seeing being espoused everywhere I look.

So, as far as I can tell from reading these materials over the past couple of years, it would appear that the most “anti-urban” (and perhaps least progressive) sort of folks see SDV’s as replacing the need for any public transit whatsoever – including the rail modes right up to true High Speed Rail – while the most progressive and pro-urban folks see SDV’s as at least replacing almost any and all buses (but not necessarily rail), and that “traditional, fixed route transit will only be needed in the densest cores of our cities”. 

Now – and here there are some shades of gray – some posts and articles I’ve read say the highest volume corridors may still justify some form of “traditional” bus service, but then – I kid you not – most of these folks go right on to say that such a corridor (i.e., one where the fundamentals of an enhanced bus or bus rapid transit regime may work) should just likely be rail (or “tram”) lines in any event.  (I saw this theme especially crop up in the comments to your Atlantic Cities post.)

Again, there are many assumptions about the economics of SDV’s, their energy sources, the legal ability to have them operate without a licensed driver behind the wheel, et cetera – but the fundamentals are still there in their arguments, and I think you get the picture.  In any event, I have three inter-related questions for you stemming from this theme:    

1.       Is this another form of “bus stigma”?  Or rather are buses simply most suited to an urban transit speed/capacity niche whose days are numbered, so to speak, as being the domain of the bus?  I find it interesting that most urbanists (but not all – there are actually a few out there who think a robust and subsidized SDV system can even replace rail and other fixed guideway high speed/capacity modes) seem to salivate at the thought of getting rid of the “lowly” bus, but that SDV’s can’t, won’t or shouldn’t replace rail.  Or they at least say that bus service will be relegated to the densest corridors where (eventually) it would be replaced by a rail line in any event.

2.       The follow-on question I have for you is this: is there a future – in a world where SDV’s have been fully developed – for the “regular” transit bus service that operates along a corridor where service is only provided every 15 minutes, or every 30 minutes, or even every 60 minutes on weekends (i.e., the vast majority of North American public transit service)?  Or will SDV’s eliminate the need for such bus service? 

The argument I was told this weekend by a city planner while discussing your “bus stigma” posts and the latest “Google-car” advances goes something like this: a very significant portion of riders today – of whatever income group – use buses just because they don’t have to drive or look for parking, and the fare is reasonable.  If an SDV service can take you door-to-door, without you needing to drive, park or fuel it yourself, for a fare similar to the bus, and for a total trip time at least as fast as the bus (yet likely shorter) but just slightly longer than a purely private car, then in the vast majority of North America where densities are not all that high “the big ole’ regular bus running every 10 to 15 minutes is history, along with the horse-drawn omnibus, and transit agencies will find themselves in the same territory as buggy whip manufacturers…”  This lady even quoted you back at me: she pointed out that if “frequency is freedom”, then “think of the immense freedom and mobility the public sector-subsidized SDV can provide, while saving us the costs of big buses and their unions…”  Sheesh.  So, what’s your take on the future of the regular, non-heavy-corridor bus service that runs every 10 to 15 minutes?   

3.       Finally, my last question: the Gensler fantasy which you took down so effectively seems to always re-appear in some form or another; does it become more (or even less) viable with the assumption that the vehicles are autonomous? 

 

Jarrett here.  My answer to all of these questions is the same.  It's in my book, and it should be on the screen-saver or refrigerator of every well-intentioned urban visionary:

Technology never changes facts of geometry!

We can be quite confident that nobody (on this world or any other) is going to discover a technology that changes the value of pi or that suddenly causes large, uncompressable objects to fit into boxes smaller than they are.  We know that because we understand the special status of mathematical and geometrical facts.  Indeed, they are so much more certain than any other "fact" that we should have a different word for them.  

And this, friends, is a geometric fact:

Bus bike ped in same street

If you define a "car" as "a separate enclosed vehicle for every passenger or party", then the geometric fact about all cars, self-driving or not, miniaturized or not, is that they take vastly more space per passenger than effective public transit.  This will not be a problem in low-density suburbs, but cities, by definition, are places with relatively little space per person.  Self-driving cars will certainly improve the efficiency with which cars use space, so they will shift the calculus somewhat.  But the bottom line will still be that if you want two crash-safe metal walls between every two strangers going down the same street, you will need a lot more space than if those two people can sit next to each other on civilized public transit.

You will also need vastly more metal and equipment, which means that the self-driving-car-replaces-transit fantasy involves massive industrial production with severe consequences for energy security and greenhouse-gas emissions. 

As for the idea that somehow these cars will replace buses but not rail, this may be true around the margins.  Grush's reference to "replacing mostly-empty and oversized urban buses" is a crude approximation of the issue and misses the point about why these sights occur.  The real problem is that most "legacy" labor agreements don't allow transit agencies to pay drivers less to do the easier job of driving a small bus in a low-demand area, and given that it's cheaper (due to high maintenance costs of fleet diversity) to run a standard modular bus everywhere. (Vancouver's TransLink is a spectacular exception.)  Most transit agencies run low-ridership service that is a drag on their budget, but that meets social inclusion or equity needs.  Most agencies I have worked with would be delighted to see those predictably low-ridership "coverage" services transitioned to a more decentralized or low-cost model, or moved off their books entirely, so that they could focus their big buses in places where they'll be full.

So to sum up, the technophile urbanists who believe that self-driving cars will eliminate the need for public transit are making several mistakes:

  • They are assuming that technology will change the facts of geometry, in this case the facts of urban space.
  • They are assuming that the costs of having every passenger encased in a metal sphere (in terms of production energy and emissions) are readily absorbable by the planet.  (To be fair, the SDV discussed here is one that you don't own but just grab when you want it, so if it replaced the car there would be far fewer cars.  But that's different from replacing a bus.)
  • If they think that self-driving cars will replace buses but not rail, then they haven't informed themselves about the vast diversity of different markets that buses are used to serve.  Self-driving cars many logically replace some of these markets but not others.
  • They believe that public transit is incapable of improving in ways that make it more positively attractive to a wider range of people, despite the fact that it is doing so almost continually.

Again, the whole bus vs rail confusion here arises from the fact that technophile urbanists classify transit services according to how they look and feel, whereas transit experts care more about the functions they perform.

So yes, buses are currently doing some things that other tools could do better, especially in sparser markets.  Some agencies, like Vancouver's, already have the tools to solve that problem.  But when a huge mass of people wants to go in the same direction at the same time, you need a rail if you have tracks and an exclusive lane for them, or a bus if you don't.  I don't care whether it's rail or bus, but the need for a high-capacity vehicle running high quality service that encourages people to use space efficiently — that's a fact of geometry!

washington, dc: a subway-style frequent bus map

Dan Malouff at Greater Greater Washington has sketched a schematic (not geographic) Frequent Bus Network map for the city, and separate maps for each suburban county.  See the original to enlarge and sharpen.

15min

Obviously I recommend Frequent Network maps that show all the modes that run frequently, in some legible way.  In this case that would include the subway.  Otherwise, you seem to imply that there is a huge audience of bus people who want to travel only by bus.  Of course, such a map would need to be at a much larger scale and would have required a lot more work (and tough design choices) to draw.  This bus network is obviously discontinuous because the missing links are in the rail system.

 

email of the month: grids on the brain

An intriguing email from Kenny Easwaran:

I was very struck by this post in which you try to generalize the geometric issues to show that some of these features of transit are really universal.  [JW: I also wrote this on the underlying power of grids in public transit.]

At the time, I was thinking of the various transportation systems we know of that aren’t designed by humans.  The main examples I could think of were things within the human body, and I noticed that things like the circulatory systems of animals and plants, and the digestive system of animals, seem to follow somewhat different trajectories from grids.  In particular, they either have a branching tree structure, or something more like an extended linear structure.  

Of course, in these cases, it may have more to do with the drive system – the circulatory system is driven by a single central pump, and I don’t know if it has any sort of intelligent routing, which may make a grid system hard to operate.  It also seems to primarily ferry resources from two centers (the lungs and digestive tract) to all the rest of the body, so a tree structure may be the most efficient way to do this (like an old hub and spoke rail network centered on downtown).  

At any rate, the reason I’m writing this e-mail now is that I just saw an article suggesting that the human body *does* actually use a grid system!

Monkey-connectome-640x442From the article:

It’s rather weird: If you’ve ever seen a computer ribbon cable — a flat, 2D ribbon of wires stuck together, such as an IDE hard drive cable — the brain is basically just a huge collection of these ribbons, traveling parallel or perpendicular to each other. There are almost zero diagonals, nor single neurons that stray from the neuronal highways. The human brain is just one big grid of neurons — a lot like the streets of Manhattan, minus Broadway, and then projected into three dimensions.

Kenny goes on:

It seems plausible that the information transport network of the brain is a better comparison for human transportation needs than the resource transport network of the bloodstream … !

Looking at the diagram in that article a little more closely, it seems that there’s a two dimensional grid structure, even though the brain is three dimensional.  There appear to be axes going from front toback, and other axes going radially from the “suburbs” through the central axis through to the “suburbs” on the other side, but no grid elements going around the periphery from left to right.  I guess there’s an interesting sense in which a three dimensional transport structure can be gridlike in two dimensions but not the third?

At any rate, I’d be very interested to hear your thoughts on any of these analogies!  (It might also be interesting to look at structures in ant colonies and prairie dog towns, to see how they approximate thevarious geometries of transportation that you think might be worth looking at, though they are probably more analogous to purely pedestrian cities, rather than ones with long transport tubes.)

I’d be interested in hearing everyone’s thoughts on this!  (Apologies for the new comment monitoring; it’s purely to combat spam!)

Image from the article.

greater seattle: loving the new sub-network maps

Now this is a clear map!  It's by the Seattle area agency King County Metro.  First the legend:

KC metro legend.png
RapidRIde is King County Metro's new rapid bus product, with widely spaced stops, high frequency, special stations, but usually no exclusive lane.  Note how cleanly this legend distinguishes services that are useful for different purposes.  Note too that it omits peak-only commuter express services, because if they were present they would be lots of confusing overlapping lines that would make the basic network impossible to see.

So here's a piece the map.  Click to enlarge, but more important, go here (that's an order) to see the whole thing.

KC metro eastside map

The distinctions on this map are entirely about what matters to the customer, especially the person who wants to see the all-day transit network that is ready to liberate your life, not just your commute.  Red means fast and frequent.  Blue means frequent.  Green means all day but not frequent.  And if you want to see peak commuter express services, which would obliterate the legibility of this map if they were included, see another map or individual timetable.  

To be fair, many good maps do show peak only services and visually de-emphasise them as faint dashed lines.  That works too, but the key design principle is this:  The network of any particular layer in the hierarchy of service should be clear without being obscured by lower levels of service.  This map does that perfectly:  You can see just the red Rapid Ride line, or you can focus easily on red plus blue to see the frequent network, or you can notice the paler green and see the all-day network.  All in one map.

To get to this kind of customer-centered clarity, note what they had to omit:  Two transit agencies' services are presented here with no differentiation at all.  Bus routes numbered in the 500s belong to Sound Transit while the others belong to King County Metro.  Most multi-agency regions would focus on highlighting this distinction first, on the assumption that the customer's loyalty to a transit company is much more important than their desire to get where they're going.  The distinction should arguably be at least a footnote if you don't have integrated fares between the companies, as it could imply fare penalties and different fare media.

Some multi-agency maps do show all operators, but still visually distinguish them, as the Los Angeles Metro map does, for example.  But if you want a really simple map, reduce the transit company's identity to a footnote, or something that can be inferred from a route number*, or don't even show it at all.  Instead, show the customer what matters to them: frequency, speed, and duration of service.

*Can you spot the one place on the LAMetro map where they do that?  The answer is in "Joseph E"'s comment below.

 

using dynamite for lack of paint: alex broner on “cities in motion”

Ever since I posted on SimCity and SimCity 4 people have been telling me I must try Cities in Motion.  But when you have two jobs and you're already devoting hours to a blog and a book and a remodel, there is only so much time for computer games.  Fortunately, Alex Broner has boldly gone there in a guest post, so I don't have to!

 

CitiesinMotion_Image3In Cities in Motion (a game by Colossal Order, published by Paradox Interactive), one assumes the role of a CEO of a transit company tasked with providing transit to a particular city. In the campaign mode the cities are all based on specific cities at specific historical periods, Berlin during the cold war for example. There is also a “sandbox” mode in which you can play additional cities including player created cities and fictional cities.

Your transit company operates without subsidies for the most part, though there are “missions” which often offer monetary rewards for their completion. The most common mission is to connect two or more places together with a transit line.

In the campaign mode there are certain required missions which you must complete in order to “win” the scenario and unlock further scenarios.

Your transit company has a variety of different vehicle types which it can use to meet the needs of the city’s residents: Buses, trams, Metro, waterbuses, and helecopters.  There is (premium) downloadable content that adds electric trolleybuses, cable cars, and monorails.

CitiesinMotion_Image2Your success of failure in the game depends on finding ways to efficiently provide service connecting residents with destinations such as workplaces, shopping, leisure, and government. “Leisure” seems to include regional transportation hubs such as inter-city rail stations and airports. Like a real transit company, you must consider expenses for capital improvements such as stations and vehicles and also operational expenses such as labor and fuel/electricity.

This is not a city building game but the connection between density and transit service is made clear by the simple fact that even though you can build a subway to rural or suburban area, very few people will ride it.  The connection between service levels, frequency, and customer satisfaction is made clear by the “wait time” indicator. If the wait time on your transit lines is too long then customers will grow dissatisfied and eventually leave the station. Also, since all infrastructure such as stations and rails has maintenance cost, creating under-utilized infrastructure leads to a poor cost-revenue ratio.

17_0To be successful your agency must take into account the layout of the city and where different groups of people want to go: working class people work at working class jobs, students go to the university, professionals to the offices, and so on. Then you must make choices between vehicle types and network arrangements and put it all together into a profitable enterprise.

All of this is pretty realistic but as I played I immediately began noticing some major problems. The most notable problem is that the “walk shed” for each stop or station is different for each type of vehicle. The game will have residents walk much farther for metro service than they will for buses or trams, no matter how poor the metro service is or how good the buses and trams.

An additional problem is that there is nothing like transit lanes or transit signal priority for buses and trams. The streets of Cities in Motion have various amounts of traffic and in heavy traffic your vehicles will bunch up, depriving you of much needed revenue and making your riders unhappy. One's tools for dealing with this are limited: trams can run on unoccupied ground such as across plazas or on grass. Often in the game I find myself building a tram because there’s a long park or other way to bypass congestion. One can demolish buildings that get in the way of your trams but not build roads or even transit lanes, placing one in the bizarre situation of reaching for the dynamite for lack of paint. In combination the limited walk shed and lack of prioritization tools such as transit lanes means that the game very quickly becomes about building Metro systems. Not only is this unrealistic it’s also quite boring.

Additional annoying features:

  • Cyclical economic changes causes one to have to adjust ticket prices and labor pay rates constantly for each type of vehicle and 5 types of employees. There’s a mod that allows one to do this automatically but it would have been nice if that had been included in the base game.
  • Residents are drawn to transit in an almost fanatical fashion, they will navigate around any barrier to reach a station that’s close enough by straight line distance. One is not encouraged to situate stations in places realistically accessible. The routing algorithm of residents is poor meaning that they’ll pile up on the platform of one metro station even if there’s an empty platform with comparable services right nearby. 
  • Metro trains try to get 100% full before departing, even if this means holding up the empty train behind them. 
  • Finally, one is unable to combine either metro or tram vehicles to form longer trains (or construct longer platforms).

On the whole I give the game a B- for gameplay and a C for simulation value. It obsesses over certain aspects of transit (different types of customers, different types of workers, etc) while failing to address some really important ones. It teaches some important things about transit (frequency, density, operation costs) while furthering our confusion about the relationship between technology and levels of service. I would love for the makers of the game to fix some of these problems either through downloadable content or a new release. We need clearer thinking when it comes to transit and while this game doesn’t quite provide it, it very easily could.

[Alex Broner is a graduate student working on his Masters of Urban and Regional Planning at the University of Hawaii with an expected graduation date of December 2012. He is also an intern writer/researcher for the Sightline Institute.  His professional interests are in transportation, landuse, and urban design. Alex is passionate about creating enjoyable urban places where it is easy and safe to walk, bicycle, and take transit. His personal interests include cycling, science fiction novels, computer games, and dodgeball.]