From Alon Levy on my post re: New York’s Bus Rapid Transit product, the Select Bus Service (SBS), which references this story in New York Magazine.
I’m going to say here what I said on the Urbanophile: it’s an uncritical fluff piece. The reality of SBS is that it’s a substandard product by European standards. The smoking gun is that during fare inspections on SBS, the bus has to stand still. The inspectors drive in and have to drive back, so the bus has to stay in one place until they get out.