Human Transit

We are going to get back to more frequent posting here soon, but I hope this post explains why it’s been a busy time.  First, a bit about the interesting range of places we’re looking forward to working this year.  Then a bit about our hiring.  (Yes, we are still looking for senior staff!)

Meanwhile, we’ll be working an a great spectrum of places this year, including:

• San Jose and Silicon Valley.  We’re helping out the local transit agency, VTA, think through their bus network design in the context of updated goals and the arrival of rapid transit from Oakland and San Francisco.  We’re excited to be working in the backyard of so many tech giants, and wading into the debates about how disruptable (to use their favorite word) transit is, or should be.
• Richmond, Virginia.  We’ll be helping the city think about how its bus network should evolve, including but not limited to the impact of a new Bus Rapid Transit line.
• Anchorage.  We’ll be running some transit visioning workshops for Alaska’s big city.  This is not our northernmost client, however, because of:
• Reykjavík. We had a great time doing stakeholder workshops and elected official briefings in Iceland last year, and we’ll be doing further analysis of their bus system this year, to help them think about their options.  And most exotically:
• Yekaterinburg, the Russian city where the last czar’s family was assassinated, now an industrial and university town.  We’ll be working through the local NGO Gorod.pro to help the City explore options for simplifying its amazingly complex transit system.  (This is just the tram network, for example.)  The legal issues have been daunting, but if all goes well with visas and geopolitics, I’ll be there for a week in late April for the intensive work.  Here (in Russian) is how they are pitching the plan.

Hiring

We’re really grateful to everyone who’s applied for positions with us.

From last fall’s search we’re happy to announce Daniel Costantino will be joining us as a new Senior Associate.  Dan has been an emergency planner in recent years but has strong bus network planning credentials from earlier in his career, including a fine thesis on bus network redesign in Montréal.  His French is also better than mine.

We’ve also added GIS analyst and planner Gavin Pritchard and planner Tam Guy.  These folks join our longtime Senior Associates Michelle Poyourow and Evan Landman to help us excel at delivering more projects at once.

And yes, we are still looking for an experienced transit planner to join our team in a more senior role, but there’s no deadline on that.  This is such a consequential hire that it’s more like finding a romantic partner: we’ll know it when we see it, and there’s no point in trying to rush the process.

So we all want to write New Years posts about resolutions we should make — mostly resolutions we could have made last year and will probably make again next year.  To me, this is a good time to make conceptual resolutions — not about what we’ll do, but about how we’ll think, and especially what questions we will ask.  Two years ago, for example, I suggested a resolution against binary thinking — that is, to reject any formation of a problem that is “either-or” or “us vs them” or “win-lose”.

For 2016, let me propose a resolution that’s a little more concrete, maybe a little easier to bring to bear in any situation.

Whatever room I’m in, I resolve to ask “Who is not in the room?”

In other words, ask:  What real points of view, and real dimensions of the human experience, are not represented in this conversation? How could their absence lead us to make a bad decision even with the best of intentions, and how do we compensate for that?

Why this?  Because in many parts of society, including urban planning, the rooms in which decisions are made are getting smaller and less diverse, and that can make for worse decisions, no matter how well-intentioned the people in the room are.  What’s more, creating a diverse room is harder and harder, because people are just less interested in spending any time in rooms with people who don’t share their experience — either physically or online.

So it is easier than ever, in this historical moment, for us to forge a seemingly complete society of people who think just the way we do.  Not just on the internet, but also in physical space: Because I live where I do, and go where I go, I tend to meet people like me.  Every day, I sadly scan my Twitter feed seeking some sentiment that isn’t just reinforcing my own beliefs.  I have this reaction because I want to live in the presence of the real, and this constant emotional reinforcement of my opinions is the opposite.  It makes me feel like a CEO or elected official who is only told what staff thinks they want to hear, and who therefore ends up completely unaware of what’s actually going on.

We can all identify urban planning disasters that arose from only certain people being in the room.  One thing that happens in small rooms, for example, is that people agree too quickly that an ideal implies a technology or product.  Tools are so cool that we mistake the tool for its purpose.  For example: “freedom means cars which means more highways,” (even if that leads to freedom-destroying congestion).   But another example is: “urban redevelopment means rails in the street, but done fast and cheaply, which means streetcars” (even streetcars that don’t function well as transit, because they are stuck in traffic or don’t follow real patterns of demand).

I suspect transit consultants notice the small-room problem more than the average professional does, because in our field we don’t have an organized circle of professionals who reinforce each other’s habits and ways of thought.   Architects and traffic engineers and developers and emergency services planners spend lots of time in rooms with people like them, in conferences and professional organizations.  But transit planning isn’t an especially recognized and accredited profession.  Many powerful people have no idea that it even exists as an expertise.  So transit planners don’t spend much time in rooms where everyone shares their professional knowledge and assumptions.

Like anyone, though, we notice decisions that were made in our absence.  Decisions about street design (often arising from small-room project definitions like “add a bike lane”) may inadvertently wreck the transit operations.  Ditto decisions about land use — such as putting a transit-dependent land use (medical center, senior center, social security office) in a transit-inaccessible location because the land was cheap there, and then expecting transit to run an expensive empty bus just to get to that remote location.   (Businesses make those decisions in small rooms too.  Sometimes they really do move from a downtown office tower to a remote business park, and then ask the transit agency: “Hey, what happened to our transit service?”)

The larger reason transit planners tend to notice small-room problems is that transit is intrinsically a win-win proposition with a long-term payoff.  In fact, the longer-term your view, the more win-win it is.  The most successful transit services of all — rail rapid transit in big cities — work because of the huge diversity of people who find them useful, and because they’ve had a chance to pay off in the long run, by helping the city grow around them. These are the consummate win-win services, not just because there are so many riders from every part of the society, but because so many people benefit from the economic, environmental, and social opportunities that these services create.

But it’s politically hard to develop those kinds of services, because so many people assume that all issues are win-lose.  An elected official will cut short my briefing by asking: “Who are the winners and losers here?”  And let’s admit: Most of us sometimes like winning in ways that require there to be losers.  If we didn’t, nobody would care about sports, or relish the drama of competition.

But if you need there to be losers, then you need there to be people outside the room.  And that will prevent you from designing transit to do what transit does best, which to provide liberation and economic prosperity to a vast diversity of people.

So this is good advice in any field, but it’s really important when hatching transit ideas:  Look around you in your meeting room, or professional conference, or party of like-minded friends, or online forum, and ask:  “Who isn’t here?  And how would this issue look different if they were?”

As you can see, this afternoon, the Human Transit blog has had some visual tweaks and changes as we’ve moved our operations over to WordPress. We’re excited to share the new, cleaner look and feel with everyone, and hope that you agree that its a welcome evolution towards a more readable, easier-to-navigate site.

All the old content and comments should still be here.  But moving to a new platform is always a big change, so we hope you’ll pardon our dust as we comb through the back catalog of posts over the coming weeks and make sure everything’s still working. If you see something that doesn’t look right, leave a comment here.

If you read Human Transit using an RSS reader, you may need to update your feed settings to point to here.

Meanwhile, we’ve also updated the firm website, and so we encourage everyone to have a look at that as well.

We're starting to see professional reports echoing long-standing concerns about how driverless cars will affect our cities. This new one from KPMG, in particular, is getting a lot of press.  It's actually a focus group study about the transport desires of different generations, but it confirms the thought experiments that many of us have already been laying out for a while.  

Much depends on whether these cars are owned or spontaneously hired like taxis, Uber, and Lyft.  A taxi model is definitely better in its congestion impacts, but that doesn't mean it will happen.  The ownership model is closer to the status quo, and the status quo always has enormous power.  Driverless taxis will not always be available on demand, especially in suburban and rural areas, so a legitimate fear of being stranded will make people in those areas prefer the security of having a car just for them. And of course, that's just the effect of rational concerns about relying on taxis.  Less rational desires for car ownership, as an expression of identity or symbol of liberty, will also not vanish overnight.

This leads to a nightmare scenario that University of Washington's Mark Hollenbeck laid out in our recent Seattle Times panel.  Paraphrasing Mark:  A suburban father rides his driverless car to work, maybe dropping his daughter off at school.  But rather than park the car downtown, he simply tells it to drive back home to his house in the suburbs.  During the day, it runs some other errands for his family.  At 3 pm, it goes to the school to bring his daughter home or chauffeur her to after-school activities.  Then it's time for it to drive back into the city to pick up Dad from work.  But then, on a lark, Dad decides to go shopping at a downtown department store after work, so he tells his car to just circle the block for an hour while he shops, before finally hailing it to go home.

This is really easy and obvious behavior for a driverless car owner.  It reduces the number of cars someone needs to own, and reduces pressure on inner city parking, but would cause an explosive growth in vehicle trips, and thus in congestion (not to mention emissions and other impacts).  Just the commute behavior doubles car volumes, because the car now makes a two-way trip for each direction of the commute, instead of just one.  And if everyone shopping downtown has a car circling the block waiting for them, well, that level of congestion will far exceed what's generated by cars circling for parking today.  It could pretty well shut down the city.

This is the good old problem of induced demand, which is what happens when you make a resource available at an artificially low price – as we do with most urban roads today.  If you don't pay the true cost of something in money, you will pay it in time, and that's what congestion is.  (It's also why in the old Soviet Union, people spent hours waiting to buy bread: Soviet price controls made the price too low to compensate the suppliers, so there wasn't enough bread, so everyone waited in line.  Congestion — waiting in line to use an underpriced road — works the same way.)  

Pricing of some kind will be the solution, but we tend to do this only when things get really bad.  Notice how bad congestion has to be today before solutions like toll lanes and transit lanes are finally accepted as necessary.  

As always, the very worst scenario won't happen, but some really bad ones still can.  If the economic functioning of downtown is too badly impaired by driverless cars circling the block waiting for their owners, the government will intervene to save the economy, as it always does, probably with some kind of downtown street pricing on the London or Singapore model.  But this only happens when congestion threatens the economy.  That's a very high bar.  Long before that point, congestion will be bad enough to be ruining people's lives, wrecking the urban environment, strangling public transit, worsening climate change, and so on.  

As always, the scary thing about congestion is how bad people (and therefore governments) allow it to get before they start making different choices to avoid it.  The level of congestion we (justifiably) complain about is much lower than the level that we choose to tolerate, and this is the real reason for pessimism about how bad congestion could potentially get, if driverless car ownership — like cars today — are so massively underpriced even in the context of high urban demand.

The Boston Globe has a story about the region's transit agency, the MBTA, launching a pilot program with local taxis to provide paratransit service.  This is worth watching because of the potential to unlock resources for fixed route transit services.

Paratransit, in the strictest sense, is door-to-door service for people with disabilities who cannot use fixed route transit.  In the United States, the Americans with Disabilities mandates that transit agencies provide paratransit wherever and whenever they run fixed route service, and charge no more than double the fixed route fare.  

In the agency budget, this mandated service competes with the services that everyone else uses.  It's common for over 30% of a transit agency's operating budget to be paratransit.  

Subsidizing taxis has always been an option to meet the paratransit requirement, but in big cities the routine solution has been paratransit van services.  These vans can theoretically serve multiple people at once, but the sparseness of paratransit demand means they often carry just one person, or zero between runs.  So paratransit operating cost is often over $30/passenger trip, as compared to more like $5 for an effective fixed route service.

MBTA is now testing using taxis — or in the future, taxi competitors like Uber and Lyft — in the same way that small towns often do.  It will encourage some customers to use taxis instead of paratransit vans — which is not hard to do, since taxi service is much more flexible.  (Paratransit vans must be booked 24 hours in advance, but these taxis can be called spontaneously.)  The customer will pay a reasonable transit fare, $2, and MBTA will add an average of $13/trip to round out a typical average taxi fare of $15.  

That's $13 per ride for the transit agency instead of (usually) over $30.  For service that is more useful to the paratransit customer.  

Remember, paratransit expenditures by US transit agencies often exceed 30% of the operating budget.  Cut that in half, and you can expand fixed route service dramatically.